The Basics of Process Mapping 2nd Edition – Full PDF DOCX download

ISBN-10: 9781563273766
ISBN-13: 978-1563273766
This book provides how-to guidance and examples for three types of maps, namely relationship map, cross-functional process map, and flowchart. It helps readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels.